In a statement to the media, Microsoft said it wants “to be transparent" about its collection and use of voice data to "ensure customers can make informed choices". Microsoft offers a privacy dashboard, so you can delete any voice data the company may have on you. It also only collects and uses voice data on an opt-in basis. If you use Skype as a guest then the conversation will only last for 24 hours, and if you want to access features like calling landlines or Skype Translator then youll still need a regular Skype.
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Microsoft told Motherboard its vendors agree to confidentiality agreements, and it has audit rights. In the case of Skype, where contractors review recordings from the service's machine translation service, they first manually translate each recording, then they are shown machine-generated translations, and they pick the most accurate. Motherboard spotted job listings that show Microsoft's contractors do work from home. These private conversations are laughed about by “random people sitting at home in their pajamas", the contractor added. While Microsoft contractors don't have access to user-identifiable information, the contractor speaking to Motherboard has heard people using the assistant to find porn and giving Cortana their addresses.
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In the company's Skype Translator FAQ and Cortana FAQ, Microsoft discloses that it analyses voice data "to build more performant services", though, as noted in the report from Motherboard, the company does not explicitly disclose that a human may listen to users' voice recordings. Why do contractors review voice recordings?Ĭontractors are hired to review voice recordings for the purpose of improving Microsoft's voice services.
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Microsoft's new Windows 1.11 app takes you back to 1985 for 'Stranger Things'.
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If you use Skype or Cortana, you should check out whether Microsoft has kept your voice data, and you should probably delete it. He even described hearing "phone sex" while reviewing clips. “The fact that I can even share some of this with you shows how lax things are in terms of protecting user data,” said the unnamed Microsoft contractor, who told Motherboard about the voice recordings. (Pocket-lint) - Microsoft contractors have been reviewing voice recordings from Skype’s auto-translation feature and the Cortana voice assistant.Īudio files shared with Motherboard captured users discussing sensitive, private topics ranging from relationship issues to weight loss.